Back when Samsung SmartCam first launched, it felt like a game-changer. You could check your house from your phone, get alerts when someone walks by, and even save video clips. But in 2025, things have changed, and not in a good way.
Many users relied on the facial recognition feature in their SmartCam to quickly identify a family member entering the home.
What Is Samsung SmartCam? How It Worked Before
- Once the most widely known home security camera, the Samsung SmartCam.It worked with an app called SmartCam+. You could watch live videos, get alerts, and sometimes save videos online.
- However, Samsung and Wisenet have now stopped supporting Samsung SmartCam in 2025. Samsung is the company that oversees Samsung’s camera business.
- The apps do not work, the cloud (online storage) is closed, and most models cannot connect to the internet or your phone.
- Accessing live streams or archived video recordings has become more complicated with the shutdown of older apps and services.
Below, we explain what this means for you and your SmartCam.
Why Did Samsung SmartCam Support End?
- Some years ago, Hanwha Techwin purchased Samsung’s cameras under the brand name Wisenet. Ever since, Wisenet has developed new cameras. In late 2024, Wisenet discontinued SmartCam support, and by 2025, the SmartCam+ app servers were entirely shut down.
- If the servers close, the application cannot connect. An error message will pop up like “Service is no longer supported” or “Can’t connect to server” when you try to log in, so Samsung SmartCam will not be supported in 2025.
Your SmartCam was once part of a robust security system that combined motion detection with facial recognition technologies.
Are Samsung SmartCams supported in 2025?
Since the app and servers have been shut down, Samsung SmartCam cameras are no longer compatible with your phone or online services.
- You will need to remove the SD card to view the recorded videos.
- You can record on SD cards, but there is currently no easy or safe way to connect these cameras to your phone.
- Contacting Samsung or Wisenet for assistance is not recommended.
- The best option is to upgrade to a new camera that still receives updates and works smoothly with your phone.
- Always ensure that you use a strong password and check the reviews before purchasing something new.
- This way, you do not have to worry about old gadgets that no longer work but are haunting your concern for your home’s safety.
- Older SmartCam models now work only as offline cameras with SD cards.
Which SmartCam Models Are Affected?
Let’s look at a table to see which SmartCam models are no longer supported in 2025:
| Model’s | Stop Date | SD Card Used? | Remote Viewing? | Solution? |
| SNH-P6410BN | Early 2024 | Yes | No | RTSP (for experts) |
| SNH-E6411BN, E6440BN | Early 2024 | Yes | No | No easy way |
| SNH-V6414BN, V6410PN, C6417BN | Mid 2024 | Yes | No | RTSP, old app (unstable) |
| SNH-V6430BN, 6431BN, 6435DN, P6415BN | End 2024 | Yes | No | No easy way |
Note: “Remote Viewing” means watching your camera on your phone or computer.
“RTSP” is a technical term some experts use; its complete form is Real-Time Streaming Protocol.
What Happens If I see “Service No Longer Supported” or “Cannot Connect to Server”?
- If you receive the ‘Service is no longer supported’ or ‘Cannot connect to server’ Message when trying to log in, know that both the application and servers are out of service for the time being. Ur PC webcam, phone, or tablet got disconnected.
- You cannot get alerts if someone moves in front of your camera.
- You cannot save videos online (in the cloud).
- But most SmartCams can still record videos on an SD card. You just remove the SD card and insert it into your computer to view the videos.
- No official Samsung SmartCam is supported in 2025 if your camera stops working.
Can I continue using my Samsung SmartCam?
If you have a Samsung SmartCam, it is still possible to record on the SD card, provided your camera supports it. Some of the most notable features (watching live, receiving alerts, and saving videos online) no longer function.
Without official viewing software, some turn to third-party tools to watch live streams over their home Wi-Fi network.
Are There Any Solutions for Samsung SmartCam?
The best way is to buy a new camera that is still supported.
You can visit YouTube and search for “Samsung SmartCam Alternatives 2025” to find videos about new cameras and their setup instructions.
Which New Cameras Should I Buy?
The following are good, supported camera brands you can consider:
Samsung SmartCam Things: Designed specifically for Samsung devices and the SmartThings platform.
- Arlo, Eufy, Ring, Nest: These are popular apps and phones with which the Device brand keeps collaborating.
- Wisenet Cameras: If you’re a fan of the company, check out their latest cameras.
Be aware that the camera you choose will receive future updates and support. MSU SmartCam will be supported in 2025 in that model.
Loss of apps and services also means you can’t easily manage your security system remotely via smartphone.
Easy Ways to Troubleshoot:
- Sadly, Samsung SmartCam support officially ended in 2025. Keep your cameras and apps updated with the latest security software. Also, you should use strong and unique passwords for your cameras.
- This will make it much harder for a hacker to enter your home. Read user reviews and expert reviews before buying a new camera to ensure you are getting the best one available on the market.
- If you’re unsure about installing a new camera or setting it up, don’t hesitate to ask a friend, call customer service, or refer to online tutorials. If you need any help, contact us for your problem.
Conclusion
Samsung SmartCam support officially ended in 2025. The only thing still working is local SD card recording. If you have an older SmartCam, you cannot view the camera’s feed on your phone or computer, as the app is no longer supported.
You can still record on the SD card, but it’s not a cake walk. Alternatively, consider purchasing a new supported camera to keep your home safe with alerts sent to your phone.
FAQs
Is Samsung SmartCam supported in 2025?
Wisenet Cameras only. The same. If you are comfortable with it, go for the latest models. Just make sure that the camera you are interested in will be supported and serviced in the future.
What do I do when I get “service no longer supported” or “cannot connect to server”?
Your camera is no longer functioning with the internet. You can still order via SD card or even buy a new camera.
Can we continue recording on the SD card?
Nearly all SmartCams will continue recording onto the SD card, but you must remove the card to play back the recorded video. Switchingo’s new viewing software ensures smoother access to your security system and saved microSD card footage.
Which new cameras are good?
Cam, Arlo, Eufy, Ring, Nest, and new Wisenet cameras are good choices from Samsung Smart Things.
Looking for more home tech fixes? Browse our latest guides on smart home gadgets and troubleshooting tips.
About the Author:
Alif Littel is a home tech & appliance troubleshooting writer with over 10 years of hands-on experience fixing household gadgets and smart home installs. Read more about me.